FAQs

I do not meet for in-person therapy. Sessions are held via video conferencing.

My session hours are:

• Monday, Wednesday, and Friday from 10:00am-5:00pm

• Tuesday and Thursdays 11:00pm-6:00pm

• I do not meet for sessions on weekends.

I see clients on a weekly or bi-weekly basis at regular times. This spot is reserved just for you. If you are frequently unable to make the time we have agreed upon together, we can decide if there is another time that may work better.

I leave Friday afternoons available to book one-off sessions with clients I’ve worked with in the past to have a booster session.

If my practice is full, I will ask you to provide me with the days and times that you can meet for therapy within my work hours. Once a spot for therapy becomes available, I will reach out to you so we can arrange a 15-20 minute phone call where we can ensure we are a good fit before booking our first session. Due to a high volume of inquiries, I cannot offer a phone consultation until a potential spot for therapy is open for you.

Payment can be made by email money transfer or by credit card. Payment is due the same day of the session.

Your appointment time is saved especially for you. If you are unable to attend the session, I require at least 24 hours notice to cancel or reschedule the appointment. Missed appointments with less than 24 hours of notice will be charged at the full fee. This includes appointments that are made same-day. I am only able to waive the cancellation fee if there is a medical emergency requiring hospitalization, a death in the family, or a natural disaster.

If you have benefits or insurance coverage, Registered Social Workers are frequently covered. Check with your insurance provider to find out the details of your coverage. After our appointment, I will provide you with a receipt that can be submitted to your insurance provider for reimbursement.

I work with individuals aged 16 and up.

All aspects of client involvement will be held in utmost confidence in accordance with the ethical guidelines and standards of practice set out by the Ontario College of Social Workers and Social Service Workers. Personally identifiable information regarding clients is not discussed or disclosed, directly or indirectly, without the prior consent of the client.

There are a few situations in which I am legally obliged to break confidentiality in order to protect the safety of a client or another individual. These include:

• Risk of harm to self or another person

• Suspected child abuse or neglect for a minor under the age of 16 (I am legally obligated to report to Children’s Aid Society under the Child and Family Service Act)

• A court of law subpoenas clinical records regarding an incident (if possible, I will contact you before releasing any information).